Returns & Exchanges
At 99 Bikes, we want to ensure you are completely satisfied with your cycling gear, which is why we offer a 30-day return policy on all eligible bikes, parts, and accessories. Whether you need a different size or a different style, our team is here to help you get back on the road.
Check Eligibility
Ensure your item is in its original, unused condition with all tags and packaging intact within 30 days of purchase.
Initiate Your Return
Visit our online returns portal to generate a shipping label or locate your nearest 99 Bikes store for an in-person drop-off.
Package Your Gear
Securely pack the items in their original box; for bikes, ensure they are disassembled and padded as they were upon delivery.
Receive Refund or Exchange
Once our technicians inspect the return, we will process your full refund or ship out your exchanged item within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing